Support Coordinator

Description

ASA Recruitment’s client, a Public Sector organisation with offices in Edinburgh and Glasgow, are currently looking to recruit 8x Support Coordinators on a hybrid basis, for initial 3 month contracts (with potential extensions) on a rate £19.10/hour PAYE (based on experience).

Responsibilities:

• Providing collaborative, pivotal support to the decision making process and to panel members before, during and after panel sittings in line with legal guidance;
• Managing all elements of the administration requirement of panel activity, including preparing and formatting papers, complex minute taking and letter writing ensuring all aspects are clear, concise and jargon free with a high level of accuracy;
• Responding to general enquires and mailboxes, communicating with a range of stakeholders, within agreed timescales, over the telephone and through e-mail with dignity, respect and compassion, showing empathy and sensitivity;
• Communicating clearly, concisely and honestly, ensuring that you support each other across the team at all times;
• Maintaining confidentiality and listening to really difficult and sensitive information whilst ensuring your own health and wellbeing is supported and that you engage and build resilience through accessing the wider supports available;
• Adherence to data protection and document control guidance and ensure the management of information is in line with policies and procedures;
• Working collaboratively with others across the organisation and the wider scheme to support improvement and developments in process and procedures;
• Working with the operations team to provide good planning and support around resource planning of panel activity;
• Building good working relationships with team members across the organisation to ensure delivery of an effective and quality service and to achieve common goals; 
• Dealing with complaints and enquiries ensuring that any response is appropriate, building credibility and this is aligned to our values, dignity, respect and compassion;
• Being flexible to respond to organisational needs and contribute to continuous improvement and willing to cross skill into different areas when needed;
• Being able to travel occasionally throughout Scotland with advance notification: and providing occasion support, with advance notice, in the evening and weekends to service exceptional panel requirements.  

Essential Experience:

• Two years’ administrative experience including complex minute taking with a high degree of accuracy and consistency and a relevant qualification in administration or a degree, or substantial experience in administration;
• Ability to contribute to the development of new systems and processes in a way that supports continuous improvement and change, with a can do attitude and a willingness to change to ensure excellent operational service;
• Confidence with internet platforms, working with different file management systems, and operating teams and micro-soft office packages, often providing guidance and support to the panel members;
• Experience in an environment that required a high level of accuracy, attention to detail and consistency with all aspects of administration processes, especially minute taking of meetings;
• Ability to work collaboratively and build good trusting relationships with confident communication skills and capable of responding to tasks, projects and challenges with good flexibility;
• Highly organised and efficient, able to manage own workload and work to support others when necessary with a willingness to learn, grow and develop own skills; 
• Capable and able to effectively and confidently deal with complaints and other sensitive correspondence adhering to data protection and policies and procedures;
• Ability to communicate effectively with a wide range of people verbally and in writing, including survivors and external stakeholders through our mailboxes; and
• Develop an understanding of trauma and how it impacts on people, with the resilience to cope with being exposed to, and hearing about, experiences of historical abuse.
• Candidates also have to have good wifi connectivity and a private space working from home.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

YOU SEEK WE FIND