IT Support Analyst

Description

ASA Recruitment’s client, a Public Sector organisation with offices in both Edinburgh and Glasgow are currently looking to recruit an IT Support Analyst for an initial 6 month contract (with potential extensions) on a rate of c.£200-£250/day inside of IR35 (based on experience). The candidates will be required to spend a minimum 2 days per week in either Edinburgh or Glasgow offices.

Responsibilities:

• Contributing to the development and consistent documentation of new Oracle support processes and associated operating manuals.
• Taking pro-active steps to ensure the ITSM tooling (currently IFS Assyst) is set up effectively to best meet the needs of the Oracle Cloud service.
• Developing and providing regular IT Service reporting for the Oracle Cloud service, including the monitoring of external supplier performance.
• Liaising with internal and external support teams to ensure support calls are routed and resolved within agreed SLAs
• Supporting the Senior IT Service Manager and Head of Platform in addressing any escalated support calls.

Experience:

• Experience in the co-ordination of user centres IT support services and developing/ documenting associate processes/ run books
• Experience developing and producing regular performance reporting in relation to IT services.
• Experience liaising with external managed service providers

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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