User Researcher

Description

Description
We are looking for a User Researcher to join our multidisciplinary digital team. You will be the voice of the user, ensuring that insights from research directly shape the design and delivery of services and products. Working closely with UX designers, UI developers, and programmers, you’ll uncover user needs, test solutions, and help create intuitive, user-centred experiences.

Key Responsibilities:

• Engage with targeted user groups to understand their experiences, challenges, and requirements.
• Plan and conduct user research activities including focus groups, interviews, usability testing, and surveys.
• Analyse both qualitative and quantitative data to deliver clear findings and actionable recommendations.
• Develop user personas and map user journeys, drawing on ethnographic and demographic research.
• Recruit and manage participants representative of different user groups.
• Collaborate with designers, developers, and stakeholders to ensure user needs are at the heart of project decisions.
• Present research findings confidently to a range of business and technical stakeholders.
• Ensure compliance with all legal, ethical, and equal opportunities policies in research activities.
• Keep up to date with user-centred design (UCD) trends and emerging technologies.

Essential Skills & Experience:

• Proven experience in conducting user research across multiple methods (qualitative and quantitative).
• Strong communication and presentation skills, with the ability to influence stakeholders.
• Experience working in a multidisciplinary digital team.
• An evidence-led, solution-focused approach with excellent attention to detail.
• Awareness of costs, budgets, and project timelines.
• Knowledge of user-centred design principles and usability testing best practices.

Desirable:

• Experience in the public sector or digital service design.
• Awareness of accessibility standards and inclusive design.
• If you are passionate about improving user experiences and want to make a real impact by putting users at the heart of digital services, we’d love to hear from you.

If you are passionate about improving digital experiences and want to make a real impact by putting users at the heart of everything we do, we would love to hear from you.

To apply, please send your CV and we will be in touch.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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