Service Manager

Description

Job Advert Service Manager
Location: Arbroath
Hours: 39 hours per week (Full Time)
Contract: Permanent
Salary: £33,185.96 £34,269.70 per annum (dependent on experience)
Additional Benefits: Health Plan Scheme (free admission) + On-Call Payments (when applicable)

About the Service

We are recruiting an experienced Service Manager to lead an innovative mental health and wellbeing service based in Arbroath.

The service provides a welcoming, compassionate response to adults aged 16+ experiencing emotional distress and mental health challenges. This is a fast-paced, person-centred environment where no two days are the same.

The service operates daily 12pm 12am, with some evening and weekend work required, and includes three key elements:

Community Wellbeing Centre (7 days) Crisis support and interventions delivered face-to-face, by phone, social media, video and email
Distress Brief Interventions (DBI) Training for first responders and direct support for individuals in high distress
Suicide Prevention Community activity and direct support for people experiencing suicidal thoughts and those affected by suicide

The Role

As Service Manager, you will provide professional, inspirational leadership and oversee the day-to-day management and development of the service and team.

You will lead a diverse workforce, embedding a collaborative, inclusive and trauma-informed culture while ensuring high-quality, outcome-focused support for the people we serve.

You will also participate in an out-of-hours on-call rota, providing emergency advice and management support when required.

Key Responsibilities

Provide leadership, guidance and operational management to the staff team
Support service development and continuous improvement
Manage staffing resources to ensure safe and effective service delivery
Oversee recruitment, induction, probation, attendance and performance management
Lead on staff development, supervision and capability building
Support outcome planning, assessment, risk assessment and review processes
Ensure rights-based, person-centred practice is embedded
Monitor regulatory and contractual compliance
Manage records, confidentiality and data protection requirements
Lead referral processes and stakeholder liaison
Undertake audits, investigations and service reviews
Produce monitoring and performance reports for commissioners
Develop partnerships with local agencies and stakeholders
Promote organisational values, best practice and service visibility locally

About You

We are looking for a motivated leader with a strong background in mental health and wellbeing services.

Essential Experience & Skills

Proven experience working with mental health and wellbeing service user groups
Strong understanding of outcome-focused support approaches
Knowledge of suicide prevention and intervention strategies
Experience leading and developing teams
Ability to manage staff performance, attendance and conduct
Experience in assessment, risk management and review processes
Ability to influence and embed best practice
Understanding of national and local mental health policy frameworks
Experience producing monitoring reports and working with commissioners

Qualifications & Registration

Relevant qualification in line with SSSC requirements (SVQ Level 4) or willingness to achieve
Willingness to undertake management training
Ability to register with the SSSC and meet ongoing registration requirements

What We Offer

Competitive salary (DOE)
Health Plan Scheme membership
Management development opportunities
Supportive leadership structure
Opportunity to shape and develop an essential community service

If you are passionate about leading mental health services and making a real difference in peoples lives, we would love to hear from you.

Apply now or contact us for an informal discussion.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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