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Service Management Officer


Contract Type



£130 - £150 per day


17th May 2024

Job Reference



ASA is currently working with a large scale client in the public sector who is looking to recruit a Service Management officer to join their team base in Glasgow on a hybrid basis.

Looking for someone who can proactively and re-actively identify and quantify areas of ‘quick win’ service improvement and manage/coordinate the delivery of these improvements and the benefits arising. This role has a specific focus on ‘channel shift’ activities, primarily involving an AI Service Management client (Amelia) and the rollout of a new Service Management portal (ServiceNow) by our IT service providers.

Job Activities:
· Rotate through a number of Departments on a 3-monthly cycle to identify where Amelia (AI client) could be used to alleviate issues.
· Identify and help to realise benefits from the implementation of ServiceNow.
· Monitor trends in calls and requests and performance, intervening and pulling together short-life working groups as required.
· Assist with general Service Management issues as required.
· Work with other Change Now work streams to help implement service-specific improvements.
· Relevant degree or equivalent qualification in IT, business management, or related field.
· Certifications such as ITIL (Information Technology Infrastructure Library) are advantageous.
· Familiarity with ITSM (IT Service Management) processes and frameworks.
· Exposure to incident management, problem management, change management, and service level agreements (SLAs).
Skills and Competencies:
· Strong analytical and problem-solving skills and attention to detail.
· Excellent communication and interpersonal skills.
· Ability to work collaboratively in a team environment.
· Project management skills and experience would be beneficial.
· The chance to gain experience and expand your experience working with a large scale and prestigious employer within the public sector.

If this sounds like an opportunity, you would be interested in then please submit your CV and we will be in touch with further details!

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.


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