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IT Support Analyst – 2nd line


Contract Type



£130 - £150 per day


25th August 2021

Job Reference



ASA are working with a large public sector client who are looking to employ a Second line Support Analyst on an initial 6 months assignment in Greater Glasgow.

The Second line Support Analyst Role:

  • Rebuilding of main Workstations, Laptops and Tablets
  • Undertaking account management tasks e.g. resetting passwords and unlocking, creating and deleting accounts.
  • Assisting in the creating of user friendly documentation
  • Conducting diagnosis and troubleshooting of any incidents, problems and service requests.
  • Undertake hardware and software install ensuring that all documented procedures are adhered to.
  • To assist in major technology rollouts.

Successful candidates for the Second line Support Analyst role will require:

  • Degree/HND in IT or experience in an associated IT discipline
  • Professional or equivalent certified training in Microsoft Desktop operating systems, or Microsoft applications or HP/Dell/Lexmark hardware certification
  • Strong communication and interpersonal skills
  • The ability to liaise effectively with Internal stakeholders and communicate with Senior External Managers is essential

The successful candidate will get the chance to become an integral part of a large scale and reputable public body and make their first steps into a career in the public sector, ASA will also help with any clearances required for the role which last for 3 years.

If this role matches your skills and previous experience; Apply online today with your current CV and we’ll be in touch directly.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.