Customer Care Officer

Description

ASA Recruitment are working on behalf of a major public sector client in Aberdeen to recruit a full time temporary customer care officer. To apply you should have previous customer service experience and some admin experience.

The key tasks for this role will include:-

· Handling enquiries
· Answering incoming calls
· Performing administrative functions
· Updating customer accounts
· Processing customer correspondence
· Take payments
· Perform end of day banking procedures in a secure manor according to guidelines
· Correct processing or electronic transactions and calculations
· Answer social media enquiries
· Scan documents
· Monitor email inbox’s
· Update multiple systems at same time

As a customer care officer you will have the following essential experience:-

· Relevant customer facing role
· Meeting service targets both individually and as a team
· Using standard ICT packages, such as Microsoft Office
· Using own initiative and working unsupervised
· Relating to people at all levels
· Handling difficult / emergency situations

This role is full time working a 37 hour week, Monday to Friday.

If you see yourself having the relevant skills and experience as detailed above, then please forward an updated version of your CV and click the link to apply.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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