IT Service Desk Analyst

Description

Are you an experienced Service Desk Analyst ready for your next contract in the Scottish public sector?
Our client are currently looking for a contract Service Desk Analyst to supplement the existing team on a short term basis.

Outline of the role:

• Detailed and consistent 1st line call logging and a good level of first-time fixes
• Maintaining your list of calls assigned to you to produce a high level of service
• 2nd line incident resolution when tasked.
• Other tasks include but are not limited to:
• Building devices
• Deploying devices
• Asset management

Essential Criteria:

• Technical knowledge of Microsoft Windows 10. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.
• Recent experience of providing first and second line support in a large, networked environment.
• Excellent communication skills and a confident customer focussed manner.
• Is self-motivated and has good inter-personal skills. Is well organised, with an analytical approach to problem solving.
• Experience of supporting smartphones/tablets, laptops and remote users.
• Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.

What’s in it for me:

• 6 month, day rate contract
• Holiday pay accrual
• Remote working

Please send an up to date version of your cv for consideration

Outside Scope IR35

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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