IT Support

Description

ASA are working with a large Public Sector client within the Glasgow and Central Scotland area who are looking to employ an ICT Desktop Support on an initial 3 month contract.

The role purpose will be to contribute to delivering a high quality customer focused service ensuring that appropriate desktop support requests and escalated incidents are captured and progressed swiftly in such a way as to provide a robust reliable and cost effective ICT service which meets the customers’ needs and expectations as agreed in all Service Level Agreements and Key Performance Indicators.
The job is expected to proactively deliver ICT Desktop Support operations with creativity and vision such that the department and the services it provides improve on a continuing basis.

Ideal candidate will have the following experience;
· Broad range of ICT knowledge across all IT functions
· Evidence of liaising with those who are not technically minded
· Experience leading and managing support services
· Experience implementing IT strategy and policy
· Windows upgrade experience
· Experience in desktop support or desktop engineer role

Key responsibilities
The IT support will be responsible for providing a high level of technical support in the organisation to desktops, servers and virtual servers.

The Benefits
· 27 days holiday pro rata from day 1 of the contract and 13 days public holidays
· Potential to be extended
· Central Scotland location – North Lanarkshire
· Dedicated account manager with one point of contact

We are looking to shortlist for the ICT Desktop Support position soon so if you feel you have relevant experience please apply with your most up to date CV.

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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