Visitor Welcome Team Member

Description

Are you a customer focused individual who excels at creating a welcoming environment?

Our Edinburgh based client are looking a Visitor Welcome Team Member to support their team over the festive period with an immediate start available. The role will last for approximately 6 weeks and offers a pay rate of up to £13.80 per hour.

Key Responsibilities

• Provide a welcoming and inclusive approach for all visitor facing activities whilst delivering customer service excellence to maintain 5-star Quality Assurance.
• Opening and closing of the Gardens including Garden security.
• Ensure the health and safety of visitors/customers within the Garden, following all procedures and contributing to all reviews of processes.
• Liaise with internal and external partners to facilitate daily operations.
• Respond to visitor/customer enquiries effectively and provide information involving other departments and knowledge bases.
• Provide effective patrolling of the Garden to protect the Living Collection and ensure that visitors adhere to the Garden’s regulations.
• Respond to and provide support for all incidents and emergencies in line with procedures.
• Provide support for the Christmas events
• Optimise visitor spend by actively promoting all products, including maps, guidebooks, and daily tours.
• Actively promote and encourage visitor giving through donations, memberships, and Gift Aid.
• Comply with all cash handling and banking procedures
• Carry out general administration tasks including record keeping.

If this role, helping our client deliver an outstanding experience for their visitors over the festive period, appeals to you then apply today to hear back from one of our consultants!

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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