IT Service Desk Analyst

Description

Our client within the public sector in Edinburgh is looking for 2 IT Service Desk Analysts. This is an initial 3 month contract with potential to extend.

Essential Skills required:
* Great customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English).
* Excellent organisational skills.
* Experience of working with an IT Service Desk or similar ITIL support role.
* Incident management and working with relevant ITSM tools.
* Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
* Supporting BlackBerry, Android and iOS devices (BlackBerry UEM).
* Experience of supporting Bitlocker encryption.
* Experience of Active Directory – Users accounts and Groups.

Desirable Skills required:
* Experience of supporting Mitel Telephony.
* ITIL Foundation qualified.
* Service Desk Institute – SDA qualified.

Please note this role requires a Basic Disclosure and core hours of 9am to 5pm Monday to Friday.

If you have the above experience and are looking for your next contract, please click the link below to apply!

ASA Recruitment is one of Scotland’s largest independent multi-sector recruitment agencies. We specialise in providing effective tailored solutions for permanent, contract and temporary employment requirements for our Clients and Candidates. We are members of the REC and are ISO certified.

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